Quartermaster Militaria (“we” and “us”) is the operator of (https://www.quartermastermilitaria.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock availability on our website but we are human and errors do occur in which we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Our Gold Standard Guarantee
All advertised articles in our store are guaranteed original and period made / manufactured unless otherwise stated. If you have any objections to any item or items we do encourage you to reach out. Subject to our terms below, we offer our gold standard money back guarantee.
- If upon receiving any article(s) that do not meet your standards, Quartermaster Militaria must be notified within 10 days after your orders arrival. Foregoing the 10 day inspection period we encourage you to leave us any feedback lest we assume the item as indefinitely sold.
- Confirmation of receipt of the wish to return will be made by Quartermaster Militaria within a reasonable timeframe in the form of providing a return address and further directions.
- All articles must be returned and received in the same condition as the time of purchase. Any cleaning, disassembly, restoration, or damage immediately voids our return policy.
- Responsibility lies with customers to ensure that any article ordered is allowed to be imported into your country. In the event an article is declined importation and is safely returned to us, we offer credit or exchange less any return postage and / or import costs incurred by Quartermaster Militaria.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be immediately processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 – 10 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected.
4.3 Dispatch Time
Orders are usually dispatched within 2 – 3 business days of payment of order. Our shipping and handling operates on Monday – Friday, except on national holidays at which time there may be a slight delay. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Quartermaster Militaria will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an immediate investigation
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If in the rare event you find a parcel is damaged in-transit, please get in touch with our customer service.
- Duties & Taxes
7.1 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Quartermaster Militaria encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Quartermaster Militaria at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage, please see further information below.
9.1 Process for parcel damaged or lost in-transit
When you purchase from Quartermaster Militaria, you are accepting responsibility for items sent. We do our best to ensure that all items are well-packaged and contain relevant documentation to prevent damages during the shipment process. We also provide tracking numbers for each of our shipments. However, we do rely heavily on couriers and postal services, and cannot be responsible for damaged or lost items. Insurance is included in shipment costs at checkout, but is not enough to cover 100% of the item in the event of loss or damage. Please note that you purchase items from Quartermaster Militaria at your own risk.
- Customer service
For all customer service inquiries, please submit an inquiry at firstname.lastname@example.org.